ITIL 4 Foundation Training

Introduction

The IT Infrastructure Library (ITIL®) is a comprehensive framework for best practice IT Service Management, and is used by thousands of organisations around the world. ITIL consists of a series of inter-related books which provide advice and guidance on the delivery and support of quality IT services and supporting IT Service Management Capabilities.  ITIL and ITIL Certification have been developed in recognition of organisations’ ever-increasing dependency on IT services, and the need for best practice frameworks and guidance for IT Governance and Service Management.

Course Description

This accredited 2 ½ day ITIL 4 Foundation certification course is the entry level qualification which is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 offers an evolved view of the SVS, which provides a holistic end-to-end view of what it means to contribute to business value, and also integrates concepts from methods such as Lean IT, Agile and DevOps. Following the course, delegates are eligible to take an examination. Successful candidates will be awarded the ITIL 4 Foundation certificate.

Real IRM is an accredited affiliate of Fox IT Service Management South Africa, an APMG-International registered ATO (Accredited Training Organization).

IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
ITIL® is a Registered Trade Mark of AXELOS Limited.
The Swirl logo™ is a Trade Mark of AXELOS Limited.

Course Outline

Candidates can expect to gain knowledge & understanding in the following upon successful completion of the course and exam related to this certification:

• A High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a specific focus on 18 practices
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business valueOverview and key features of ITIL Foundation

Examination

The qualification is based on a 1-hour closed book multiple choice exam consisting of 40 questions and taken on the Friday following completion of the course. A mark of 26/40 (65%) or more is required to pass the exam. Successful candidates will be awarded the ITIL 4 Foundation certificate.

EXAMINATION

The qualification is based on a 1-hour closed book multiple choice exam consisting of 40 questions and taken on the Friday following completion of the course. A mark of 26/40 (65%) or more is required to pass the exam. Successful candidates will be awarded the ITIL 4 Foundation certificate.

Course Outcomes

Candidates can expect to gain knowledge & understanding in the following upon successful completion of the course and exam related to this certification:

• A High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a specific focus on 18 practices
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business valueOverview and key features of ITIL Foundation

Who should attend?

The course is suitable for:

• Individuals who require a basic understanding of the ITIL 4 framework and how it may be used to enhance the quality of IT service management within an organization.
• Anyone working in IT looking for IT Service Management education and an understanding of how to provide business value.
• Individuals seeking progress toward further ITIL 4 qualifications in IT Service Management for which the ITIL 4 Foundation is a prerequisite.

This may include, but it not limited to IT Professionals, business managers and business process owners.

Logistics

Courses are available to the public on scheduled dates and on request for private groups of five or more candidates.

Fees

Course fee: R5 376,25 excl VAT

Exam fee: R2 945 excl VAT

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Course Pack Includes...

A course workbook, in-course hand-outs and other relevant material

Cancellation Policy

There is a 100% cancellation fee for cancellations made within ten working days of the start of the training event.