EA Insights Enable Competitive Advantage
The final McKinsey “timeless tests” looks at how to anchor customer centricity within the organisation, and align governance approaches and staff incentives to fit with the new customer service ethos.From an Enterprise Architecture perspective, this is reflected in the maturity from ‘EA execution’ to ‘EA leadership’. The concluding article in our series on change management in EA highlights the...
Business Capabilities - taking your organisation into the next dimension
Decision-makers in large enterprises today face a number of paradoxes when it comes to implementing a business operating model and deploying enterprise architecture: How to stabilise and embed concrete systems that ensure control and predictability, but at the same time remain flexible and open to new innovations? How to employ new technology to improve the productivity of the enterprise and...
